Privacy Policy

We may collect the following personal information when you use our services:

• • Contact Information: Name, phone number, email address, physical address
• • Service Information: Property address, lock types, service requirements
• • Emergency Information: Location data for emergency lockout services
• • Payment Information: Billing address, payment method details
• • Communication Records: Call recordings, text messages, service notes

When you visit our website or use our services, we automatically collect:

• • Device Information: IP address, browser type, operating system
• • Usage Data: Pages visited, time spent, click patterns
• • Location Data: General location for service area determination
• • Cookies: Website preferences, session information

• • Provide locksmith services and emergency assistance
• • Schedule appointments and dispatch technicians
• • Process payments and maintain service records
• • Communicate about service status and updates
• • Provide customer support and follow-up services

• • Improve our services and customer experience
• • Analyze service patterns and optimize operations
• • Maintain security and prevent fraud
• • Comply with legal and regulatory requirements
• • Resolve disputes and enforce agreements

• • Send service reminders and maintenance notifications
• • Provide information about new services and offers
• • Conduct customer satisfaction surveys
• • Share security tips and educational content

You can opt out of marketing communications at any time by contacting us or using unsubscribe links.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following circumstances:

• • Service Providers: Trusted partners who assist in service delivery
• • Legal Requirements: When required by law or legal process
• • Safety and Security: To protect rights, property, or safety
• • Business Transfers: In connection with business sale or merger
• • With Your Consent: When you explicitly authorize sharing

We implement comprehensive security measures to protect your information:

• • Encryption of sensitive data in transit and at rest
• • Secure servers and network infrastructure
• • Regular security audits and vulnerability assessments
• • Employee training on data protection practices
• • Access controls and authentication systems
• • Incident response and breach notification procedures

You have the following rights regarding your personal information:

• • Access: Request copies of your personal information
• • Correction: Request correction of inaccurate information
• • Deletion: Request deletion of your personal information
• • Portability: Request transfer of your data
• • Opt-out: Decline marketing communications
• • Restriction: Request limitation of processing

To exercise your privacy rights, contact us using the information below:

We will respond to your request within 30 days and may require verification of your identity.

We use cookies and similar technologies to:

• • Remember your preferences and settings
• • Analyze website traffic and usage patterns
• • Improve website functionality and user experience
• • Provide personalized content and services
• • Measure the effectiveness of our marketing

You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

We retain your information for the following periods:

• • Service Records: 7 years for warranty and legal purposes
• • Contact Information: Until you request deletion or opt out
• • Payment Information: As required by financial regulations
• • Website Data: 2 years for analytics and improvement
• • Marketing Data: Until you unsubscribe or request deletion

Our website may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we may use include payment processors, mapping services, and analytics providers, each with their own privacy policies.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:

• • Posting the updated policy on our website
• • Sending email notifications for material changes
• • Updating the "Last Updated" date at the top of this policy

Your continued use of our services after policy changes constitutes acceptance of the updated terms.

If you have questions about this Privacy Policy or our data practices, please contact us: